Servitization Consulting

Servitization is an essential evolution that any product-based organisation will need to go through in order to offer Total Client Solutions. Building an independant, profitable services business to complement an existing product business is a good model for long term sustainability and profitability.

The Servitizer Consultancy offering in this area brings expertise on a wide variety of topics which are relevant to any business going through such a transition. Our methodology is based on three parallel functional pillars which cover the needs of a business at each level of the services maturity scale :-  

            Business Model Analysis
            Services Transformation & Innovation
            Mentoring for Growth & Sustainability

  

The above diagram illustrates the three "pillars" and the types of activities which would typically take place within each.


Regardless of the size of company or the sector which it operates in the fundamentals of Servitization remain the same. One of the principles of a services-based approach is to initially focus on the customer problem to be solved, fully understand the need, design the right solution to address the need and then choose the appropriate elements to deliver it. Product companies who can see beyond their own product and focus more on the overall customer solution will have a clear competitive advantage going forward especially if they have the capability to deliver these additional services. 

Simply providing your product to the customer does not guarantee you will totally solve their business problem  -  it may require more and whoever can provide this overall solution will win the business !

Solutions Innovation as part of Servitization is a significant step on the road to success  !