Servitization - How Is It Done?

The process of Servitization or Services Transformation can vary from company to company depending on elements such as :-

  1. The market & type of business the company is involved in
  2. The level of current services activity within the company
  3. The size of the company
  4. The skillsets and flexibility of the staff
  5. The key business drivers and strategic plan

 

The typical business benefits of services such as revenue growth, margin improvement, market differentiation etc are each tackled as part of the Servitization process.

Servitizer use a series of business models and methodologies which can help a client through the servitization process. Regardless of sector, size
and type of business , the following factors will invariably apply :-

  • Portfolio Development   -   what services need to be created ?
  • Definition of method   -   how are the services delivered ?
  • Skills Development   -   what skills are needed to deliver ?
  • Go to Market Definition   -   pricing, tactics, positioning
  • Collateral Development   -   sales materials/tools needed
  • Organisational Planning   -  creating the structure to succeed

 
Servitizer can help you navigate through each of the stages of evolution mentioned above. Whether you are starting from scratch on your Services Journey or you are already on the way we have the expertise to help your business succeed in servcices.